Last Updated: January 1, 2025
Our Commitment to Privacy
At Acqualina Cleaning Services, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.
Information We Collect
Personal Information
- Name and contact information (phone number, email address)
- Service address and property details
- Payment information and billing details
- Service preferences and special instructions
- Communication records and service history
Property Information
- Property size, layout, and access details
- Security codes and key information
- Pet information and special considerations
- Cleaning preferences and requirements
Automatically Collected Information
- Website usage data and analytics
- IP address and browser information
- Device information and operating system
- Cookies and similar tracking technologies
How We Use Your Information
- Service Delivery: To provide, schedule, and perform cleaning services
- Communication: To contact you about appointments, changes, and service updates
- Payment Processing: To process payments and maintain billing records
- Service Improvement: To enhance our services and customer experience
- Marketing: To send promotional materials (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Payment processors for transaction handling
- Background check services for employee screening
- Insurance companies for coverage purposes
- Technology providers for website and communication services
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To protect the rights and safety of our clients and employees
- In connection with legal proceedings or investigations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: Sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Employee Training: Regular privacy and security training for all staff
- Secure Storage: Physical and digital security measures for data protection
- Regular Audits: Periodic security assessments and updates
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and maintain service history
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for tax and accounting purposes
When information is no longer needed, we securely delete or anonymize it according to our data retention policies.
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Opt-Out
Opt out of marketing communications
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Text Message Communications
If you opt in to receive text messages from us:
- We will send service-related updates and appointment reminders
- Message and data rates may apply
- You can opt out at any time by replying "STOP"
- Reply "HELP" for assistance
- We do not share your mobile information with third parties for marketing purposes
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
